Privacy Policy
Your privacy matters. This document outlines how we collect, use, and protect your personal and business information.
What We Collect:
Contact details (name, phone, email, business info)
Financial details required for bookkeeping, payroll, and reporting
Information you provide through our services or website
How We Use It:
To deliver bookkeeping and business support services
To process payroll, invoices, and reconciliations
To meet legal and tax obligations
To communicate with you about your account or services
Sharing Information:
We do not sell your data
May be shared with accountants, auditors, tax agents (with your consent)
May be shared with the ATO and other government agencies as required by law
Trusted third-party software providers (e.g., Xero, MYOB, QuickBooks)
Data Security:
Secure systems are in place to protect your information from loss, misuse, or unauthorised access
Your Rights:
Request access to or correction of your personal information at any time
Contact Us: Email: info@ducksinarowbooks.com.au Phone: 0420 636 811 Website: www.ducksinarowbooks.com.au
This Privacy Policy aligns with the Australian Privacy Act 1988 and Australian Privacy Principles.
Terms and Conditions
Last updated: 17/08/2025
These Terms and Conditions (“Terms”) govern the provision of bookkeeping and related services by Ducks in a Row Bookkeeping (“we”, “our”, “us”) to clients (“you”, “your”) in Australia. By engaging our services, you agree to these Terms.
1. Services
Ducks in a Row Bookkeeping provides bookkeeping, payroll, accounts management, financial reporting, and related administrative services. Specific services and deliverables are agreed upon in writing prior to commencement.
2. Client Responsibilities
Clients agree to provide accurate, complete, and timely information necessary for the provision of services, including access to financial records, accounting software, and relevant documents. Delays or errors caused by incomplete information are the responsibility of the client.
3. Fees and Payment
Fees are outlined in the engagement agreement or invoice.
Payment is due within the timeframe stated on the invoice.
We reserve the right to suspend services if payments are overdue.
Any additional work beyond the agreed scope may incur extra charges.
4. Confidentiality
We will maintain confidentiality of all client information. Client data will not be disclosed to third parties except as required by law or with prior consent.
5. Data and Record Retention
Client records and data will be securely stored. We retain records for the minimum period required by Australian tax and accounting legislation, after which data may be securely destroyed.
6. Limitation of Liability
To the maximum extent permitted by law, Ducks in a Row Bookkeeping is not liable for indirect, incidental, or consequential losses arising from the provision of services. Our liability for any claim is limited to the fees paid for the services giving rise to the claim.
7. Termination
Either party may terminate services by providing written notice. Outstanding fees for services rendered up to the termination date remain payable.
8. Governing Law
These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of courts in Queensland.
9. Changes to Terms
We may update these Terms from time to time. Updated Terms will be communicated to clients and posted on our website.
10. Contact
For questions regarding these Terms, please contact:
Ducks in a Row Bookkeeping Email: info@ducksinarowbooks.com.au Phone: 0420 636 811 Website: www.ducksinarowbooks.com.au